![]() In the main address bar (not a search bar) – type and hit return on your keyboard to load the page Providing the LED is illuminating, continue the steps below, otherwise contact us for further assistance.Ģ. Open your web browser (Internet Explorer, Chrome or Firefox for example) If you are using a desktop and are currently using the front USB ports, try using those in the back, as it may be the PC’s front header panel which is at fault and vice-versa. If the red LED does not illuminate, this may indicate that either the dongle or USB port on the machine is defective. Ensure that the dongle’s red LED is illuminated before proceeding. Reseat the dongle into a different USB port. ![]() If you have an old style dongle (usually purple in colour), please contact us to discuss exchange of your hardware, otherwise proceed with troubleshooting.ġ. ![]() The dongle will either be black (single user – as shown below) or red (multi user network type). These can be identified as having HASP HL embossed on the casing. Versions 8.1 and later require that a Hasp HL dongle is used. If you see the following message when opening the software, follow this guide to diagnose the problem.
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